Privacy Policy
- Introduction
Welcome to www.pearlisma.com. We are committed to protecting the privacy and security of our customers and visitors. This Privacy Policy outlines how we collect, use, manage, and protect your personal information while you browse or make a purchase on our website. By accessing Pearlisma.com, you agree to the practices described in this policy.
- Scope and Consent
This Privacy Policy applies to all information collected through our website and any related services, sales, marketing, or events. By using our services, you consent to the collection, use, and sharing of your personal data as described in this policy. If you do not agree with our policies and practices, please do not use our website.
- Information We Collect
We collect two types of information: personal data and non-personal data. Personal data is any information that can be used to identify you directly or indirectly. This includes, but is not limited to, your name, email address, billing and shipping addresses, payment details, and purchase history. Non-personal data includes information that does not identify you personally, such as your browsing history, general demographic information, and aggregated user data.
- How We Collect Information
Directly from you: We collect information that you voluntarily provide to us when registering for an account, making a purchase, signing up for our newsletter, or interacting with our customer service.
Automatically as you navigate the site: Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.
From third parties: We may receive information about you from third parties, including social media platforms, if you connect your social media account to your website account.
- Use of Collected Information
The information we collect helps us to personalize and continually improve your Pearlisma.com experience. Specifically, we use your information to:
- Process and fulfil your orders, including sending you emails to confirm your order status and shipment.
- Communicate with you about our products, services, and promotional offers.
- Enhance and optimize our website and services.
- Prevent or detect fraud and abuses of our website.
- Comply with legal obligations, including tax and regulatory requirements.
- Legal Basis for Processing
Under the General Data Protection Regulation (GDPR) for our customers in the UK and European Economic Area (EEA), we process your personal data under the following legal bases:
- Consent: When you have explicitly consented to the processing of your personal data for one or more specific purposes.
- Contract performance: Where processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request before entering into a contract.
- Legal obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
- Legitimate interests: Where processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
For our customers in the US and elsewhere, we process your personal data in a manner consistent with the principles set forth in this Privacy Policy, respecting your privacy and ensuring the security of your personal information.
- Information Sharing and Disclosure
We do not sell or rent your personal data to third parties. However, we may share your information with third parties under the following circumstances:
- Service providers: We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies and payment processing services. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Legal requirements: If required by law or if we believe that such action is necessary to comply with the law, protect the security or integrity of our website, or protect the rights, property, or safety of Pearlisma.com, our users, or others.
- International Data Transfers
Pearlisma.com is based in the UK, but we operate globally. This means personal data we collect may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") or the UK, including potentially in the United States. We take all steps reasonably necessary to ensure your data is treated securely and in accordance with this privacy policy. When we transfer your data to third parties outside of the EEA or the UK, we rely on approved data transfer mechanisms, such as the Standard Contractual Clauses approved by the European Commission, to ensure your data is protected.
- Data Retention Policy
We retain your personal information only for as long as necessary to provide you with our services and as described in this privacy policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. Generally, your data will be kept for a period of 7 years after your last interaction with us, in line with our tax and accounting obligations.
- Your Rights
Under the GDPR and other relevant data protection laws, you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data, and (where the lawful ground of processing is consent) to withdraw consent. If you wish to exercise any of these rights, please contact us using the details provided in section 20.
- Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You have the option to accept or reject these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
- Security Measures
We take the security of your personal data seriously and have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Despite our efforts, no security measures are completely impenetrable, and we cannot guarantee the security of your personal information transmitted to our website.
- Children’s Privacy
Our website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this website or on or through any of its features.
- Third-party Websites and Services
Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
- Social Media Widgets
Our website includes social media features, such as the Facebook Like button and widgets, such as the Share This button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.
- Data Protection Officer
To ensure the highest level of privacy and data protection, Pearlisma.com has appointed a Data Protection Officer (DPO) responsible for overseeing our data protection strategy and its implementation to comply with GDPR requirements. For any inquiries regarding your personal data or to exercise your rights, you can contact us through info@pearlisma.com
- Automated Decision-Making and Profiling
Pearlisma.com does not use your personal data for automated decision-making or profiling purposes. We believe in human-centric decision-making and ensure that all your interactions with us are free from bias and discrimination.
- Updates to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our website, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
- Complaints and Dispute Resolution
If you have any complaints about our privacy practices, we encourage you to contact our Data Protection Officer. We will respond to your complaints and queries within 30 days. If you are not satisfied with our response, and if you are based in the UK or the EEA, you have the right to lodge a complaint with a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
- Contact Information
For any questions or comments about this Privacy Policy, the practices of this site, or your dealings with this website, please contact us at:
- Email: info@pearlisma.com
- Effective Date