Refund policy

Welcome to Pearlisma.com. We value your business and aim to make your shopping experience as smooth and pleasant as possible. This policy outlines our return and refund procedures to ensure clarity and satisfaction for both our customers and our team.

 

Return Policy

1. Return Period: We accept returns within 14 days from the date you receive your order. Returned items must be in the same condition that you received them, unworn and undamaged, with the original packaging.
2. Return Process: To initiate a return, please contact our customer service team at info@pearlisma.co.uk or call +44 7533 176871. We will provide you with instructions on how to return your items and the return address.
3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part. Return shipping costs are non-refundable.
4. Condition of Returned Items: Items must be returned in their original condition, including all packaging and accessories. Returns that do not meet this criteria may be subject to a restocking fee or refusal.

 

Refund Policy

1. Inspection of Returns: All returned items are inspected upon arrival at our facility. We reserve the right to refuse a refund if the returned product does not meet our return policy requirements.
2. Processing Refunds: Approved refunds will be processed within a certain number of days (typically 7-14 business days) after we receive and inspect the returned item. Refunds will be issued to the original method of payment unless otherwise specified.
3. Non-Refundable Items: Custom-made or personalized items are final sale and cannot be returned or exchanged unless the item is defective or there was an error in production.
4. Exchanges: Due to the unique nature of our products, we can only offer exchanges for the same item if it is defective or damaged. Please contact us if you need to exchange a product.